Mr X complained that despite putting 2 complaints forward to the Council, and numerous calls, he had not received a response.
The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the Council. As an alternative to an investigation, the Council to provide Mr X with a formal response to his complaint, along with an apology letter for the delay in responding.
The Ombudsman accepted this as a resolution of Mr X’s complaint.