Mr X complained that the Council wrongfully disposed his bench when a neighbour had arranged for their heater to be collected. Mr X also complained that despite putting a formal complaint in to the Council, he received no apology and was left inconvenienced by the Councils actions.
The Ombudsman was concerned that Mr X was inconvenienced by these actions and therefore contacted the Council. As an alternative to an investigation, the Council agreed to issue Mr X with an apology letter, and to also offer a financial redress of £120 by 17 June 2022. The Ombudsman accepted this as a resolution to Mr X’s complaint.