Ms X complained that she had not received a response from the Council following her complaint about her neighbour’s anti-social behaviour.
The Ombudsman found that the Council had failed to provide a complaint response. The Council agreed to complete the following in settlement of Ms X’s complaint by 15 July 2022, as an alternative to the Ombudsman investigating it: a) Provide Ms X with an apology for the failure to provide regular and meaningful updates b) Provide an explanation for the delay in providing a complaint response c) Provide a complaint response.