PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution

Gwynedd Council

PSOW-202202387 · Local Government › Finance and Taxation · Decision date: 05 August 2022 · View Gwynedd Council scorecard
Tax digitalisation programme delivery

Full Decision

Mr X complained that he had not received a response from the Council following his complaint about his housing benefit and support for Council Tax.

The Ombudsman found that the Council had failed to provide a complaint response. The Council agreed to complete the following in settlement of Mr X’s complaint by 1 September 2022, as an alternative to investigating it: a) Provide Mr X with an apology for the failure to acknowledge and respond to his complaint b) Provide an explanation for the delay c) Provide a complaint response.

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