Mrs X complained about aspects of her care under Adult Mental Health Services. Whilst Mrs X had received a formal complaint response from the Health Board, she indicated to the Ombudsman’s office that it did not fully address her complaint regarding the service she received from her Community Psychiatric Nurse.
The Ombudsman decided that it would be beneficial for Mrs X to receive a further response from the Health Board. She decided to settle the complaint without investigation.
The Ombudsman sought and gained the Health Board’s agreement to respond to Mrs X’s concerns within30 working days.