Mr B complained that he was having difficulties with his medication supply at the Pharmacy. He further complained that despite putting a formal complaint with the help of an advocate, neither he nor his advocate had received a response.
The Ombudsman was concerned that the Pharmacy had not yet responded to Mr B and therefore contacted it. The Pharmacy agreed that it would issue Mr B with a written apology and formal response within 14 working days of the Ombudsman’s decision letter. The Ombudsman accepted this as a resolution to Mr B’s complaint.