PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution

Neath Port Talbot Council

PSOW-202203972 · Local Government › Noise and other nuisance issues · Decision date: 17 November 2022 · View Neath Port Talbot Council scorecard
Complaint record keeping failures

Full Decision

Mr M complained that Neath Port Talbot Council failed to implement a breach of a planning and environmental Notice thereby breaching its statutory obligation.

The Ombudsman found that the Council overlooked Mr M’s complaint which was issued via its website.

The Ombudsman agreed with the Council that it would prioritise the matter and issue an apology and a response within 4 weeks.

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