Mr S complained that he had not received a response to his most recent communication with the Council in July 2022. Mr S further complained that decisions made in respect of his Council Tax were incorrect and that the Council failed to correct it.
The Ombudsman found that there was no evidence of maladministration or service failure in respect of the Councils decisions regarding Mr S’ Council Tax. However the Ombudsman was concerned that Mr S had not received a response to his most recent communication.
As an alternative to an investigation, the Ombudsman sought and gained the Council’s agreement to apologise and provide an explanation to Mr S for the delay within 20 working days. The Ombudsman accepted this as a resolution to Mr S’ complaint.