Mr S complained thatdespite making complaints to the Council, he had not received a formal writtenresponse and felt that his concerns were not listened to.
The Ombudsman contacted the Council as she was concerned that Mr S had not yet received a formal response. As an alternative to an investigation, the Council agreed to formally acknowledge Mr S’ concerns by 14October 2022 and to issue Mr S with a formal complaint response by 15 November2022. The Ombudsman accepted this as a resolution to Mr S’s complaint.