Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association Report Date 14/12/2022 Case Against Linc Cymru Housing Association Subject Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) Case Reference Number 202204822 Outcome Early resolution Mr C complained that Linc Cymru Housing Association refused to move his meter reader into or close to his home, from a locked room in a central location. This meant that Mr C could not easily access his meter readings.
The Ombudsman found that the Association had made the meter room fully accessible to Mr C and its tenants, but failed to explain the reasons for its decision not to move the meter reader.
The Ombudsman sought the Association’s agreement to provide Mr C with a written explanation within one calander month.