Mrs D complained that Aneurin Bevan University Health Board had failed to adequately address her concerns about the treatment provided to her.
The Ombudsman decided that the Health Board had delayed logging Mrs D’s further concerns. She said this caused frustration for Mrs D. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs D, provide an explanation for the delay and issue a complaint response within 6 weeks.