Miss F complained that Pobl failed to provide a response to her complaint about an incorrectly fitted electric shower.
The Ombudsman decided that Pobl had failed to issue a complaint response nor provide regular and meaningful updates to Miss F. She said that this caused frustration and uncertainty to Miss F. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained Pobl’s agreement to apologise to Miss F, provide an explanation for the failure and issue a complaint response within 4 weeks.