Miss S complained about Swansea Bay University Health Board’s handling of her complaint about the delay in providing her with treatment.
The Ombudsman decided that whilst the Health Board has been providing regular and meaningful updates to Miss S it had not issued its complaint response. She said that this caused frustration and uncertainty to Miss S. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide an apology for the continued delay, offer her redress of £250 and issue a complaint response within 6 weeks.