Mr X complained that the Health Board had not provided him with a response to his complaint regarding an alleged failed knee surgery.
The Ombudsman decided that there had been a delay in the Health Board’s complaint response, which caused frustration to Mr X and led him contact the Ombudsman. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response promptly within 7 working days.