Ms A complained that Aneurin Bevan University Health Board had failed to provide her with a response to the complaint she submitted in September 2022.
The Ombudsman decided that there had been a delay in the Health Board’s response which caused inconvenience and frustration for Ms A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms A and issue the complaint response within 3 weeks.