Ms V complained that Aneurin Bevan University Health Board had failed to respond to a complaint she submitted in September 2022.
The Ombudsman decided that there had been a significant delay in the Health Board’s response and this caused inconvenience and frustration for Ms V. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms Vand offer her redress of £75 in recognition of the delays. The Health Board also agreed to provide the complaint response within one week.