Mr I complained that Cardiff Council failed to maintain and collect rubbish on the streets which has attracted a large number of seagulls.
The Ombudsman found that whilst the Council had provided a response from a general waste point of view, it failed to provide a corporate complaint response. She said this caused frustration and uncertainty to Mr I. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s consent to issue its corporate complaint response with its apologies by 31 October.