PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution

Cyngor Gwynedd

PSOW-202305188 › Refuse collection. recycling and waste disposal · Decision date: 24 October 2023
Environmental policy funding

Full Decision

Mr Q complained that Cyngor Gwynedd had failed to collect his refuse and recycling on numerous occasions.

The Ombudsman found that the Council had not completed its complaint process. She felt this caused additional frustration to Mr Q.

The Ombudsman decided to settle the complaint without an investigation. She sought and gained the Council’s agreement to escalate the complaint and issue a Stage 2 response within two weeks.

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