Mr S complained that Bron Afon Community Housing Ltd denied him a fence request to keep his XL Bully dog within the proximity of his garden. He said this was for the safety of his dog, and to comply with new dog ownership regulations.
The Ombudsman found that although the Association responded to Mr S in line with its complaint’s procedure, Mr S was not provided with valuable information of his options to submit a ‘home improvement’ application. She said this caused confusion to Mr S. She decided to settle the complaint without an investigation.
As an alternative to an investigation, the Ombudsman sought and gained the Associations agreement to provide a further response to Mr S, explaining his options and how to submit a ‘home improvement’ application. It agreed to action this within 30 working days.