PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution

Cyngor Gwynedd

PSOW-202307801 › Finance and Taxation · Decision date: 24 January 2024
Tax digitalisation programme delivery

Full Decision

The Ombudsman found there had been a significant delay in processing the investigation. She said this caused additional frustration for Ms H.

She decided to settle the complaint without an investigation. The Ombudsman sought and gained the Council’s agreement to conclude its investigation and issue its complaint response within 3 weeks.

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