Miss X complained that Rhondda Cynon Taf County Borough Council had failed to respond to her complaint submitted to it in December 2023.
The Ombudsman decided that the Council had overlooked the complaint. She said this caused delays, frustration and uncertainty to Miss X. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to issue its response, which should include an apology for the delay within 3 weeks.