Medication & Prescription dispensing : A GP Practice in the area of Cardiff & Vale University Health Board Report Date 28/05/2024 Case Against A GP Practice in the area of Cardiff & Vale University Health Board Subject Medication & Prescription dispensing Case Reference Number 202400150 Outcome Early resolution Ms W complained that the Surgery had failed to respond to her complaint about her husband’s missing prescription.
The Ombudsman decided that there had been a failure by the Surgery to respond to the complaint and this had caused frustration and uncertainty for Ms W. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the agreement of the Surgery to apologise to Ms W and provide her with a complaint response, which includes an explanation for the failure, within 2 weeks.