Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Rhondda Housing Association Ltd Report Date 16/08/2024 Case Against Rhondda Housing Association Ltd Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202400775 Outcome Early resolution Mr & Mrs A complained about delays to repair requests that they made to the Rhondda Housing Association Ltd (“the Association”) from July 2022 onwards.
The Ombudsman decided that the Association had failed to communicate with Mr & Mrs A on a number of occasions, and particularly between September 2022 – September 2023.
The Ombudsman sought and gained the Association’s agreement to within 28 days, provide Mr & Mrs A with a written apology for the failures in communication, as well as share the experience within the organisation as a learning and improvement point to prevent similar occurrences, and provide Mr & Mrs A with a brief explanation on any action taken as a result.