Miss W complained that Hywel Dda University Health Board had failed to respond to her complaint regarding her aftercare treatment following surgery.
The Ombudsman found that Miss W had complained to the Health Board but had not received a response within a reasonable timeframe. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Miss W, offer her a redress payment of £50 in recognition of the delays and issue its complaint response within 4 weeks.