Handling of planning application (failure to notify those affected) : Caerphilly County Borough Council Report Date 30/09/2024 Case Against Caerphilly County Borough Council Subject Handling of planning application (failure to notify those affected) Case Reference Number 202402866 Outcome Early resolution Mr A complained that he was unhappy with Caerphilly County Borough Council’s (“the Council”) actions and complaint handling regarding a neighbouring planning application. Mr A said that he had been negatively impacted by the development.
The Ombudsman found that the Council had not acknowledged or responded to Mr A’s complaint. She acknowledged that this caused delays and frustration for Mr A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to acknowledge and respond to Mr A’s complaint within 1 month.