Ms A complained about discrepancies between the medical records of her son, Mr A, and the investigation report written by Betsi Cadwaladr University Health Board (“the Health Board”).
The Ombudsman recognised that certain discrepancies did exist.
The Ombudsman sought and gained the Health Board’s agreement to within 1 month, apologise for any discrepancies, and add a note to the records to reflect the position of Ms A on issues complained about.