The Ombudsman found that despite assurances from the Council that it would ensure collections are made, it had continued to fail to collect Mr P’s waste. The Ombudsman said this caused frustration and inconvenience to Mr P and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 3 weeks, provide Mr P with a written apology, issue a further complaint response which explains the action or plan it is going to take to help resolve matters and to provide written assurances to Mr P that it will monitor the matter regularly to ensure every effort is made to collect his waste in future.