Mr P complained that Hywel Dda University Health Board (“the Health Board”) failed to provide appropriate treatment for a basal cell carcinoma under his right eye (“the BCC”). He also complained that following a surgical procedure on the BCC in February 2023, the Health Board failed to make appropriate and timely referrals for further investigation and treatment.
The investigation found that the treatment provided in relation to the BCC, including the surgical procedure in February 2023, was appropriate. It was noted that the procedure led to distressing symptoms which resulted from a known complication which can occur and persist following the kind of procedure Mr P underwent. The investigation also found that the Health Board’s clinicians made timely referrals for further care when appropriate. Accordingly, the complaints were not upheld.