Mr X complained that Betsi Cadwaladr University Health Board (“the Health Board”) had not fully responded to his concerns about the management of his ongoing care and treatment and delays for a surgical procedure.
The Ombudsman’s assessment found that the Health Board had not provided Mr X with information regarding management of his ongoing care and treatment including the status of a referral. Mr X had also not received a full response to his complaint.
The Health Board agreed to, within 4 weeks, provide a full complaint response and update regarding the status of the referral including confirmation of current responsibility for his care.