Miss D complained that Cwm Taf Morgannwg University Health Board had ignored her, failed to communicate and failed to respond to her complaint.
The Ombudsman found that Miss D had complained to the Health Board but had not received a response within a reasonable timeframe. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Miss D and explain why this happened, offer her a redress payment of £75 in recognition of the time and trouble to complain and issue its complaint response within 30 working days.