Ms A complained about the suitability of the transport arrangements for her son, who has additional learning needs, to attend college. As part of her complaint Ms A expressed dissatisfaction with the Council’s appeals process.
The Ombudsman identified that the Council’s written communication to parents/carers about the appeal process was not as good as it could be. As part of the early resolution the Council agreed that it would review the appeal documentation and develop a procedure document for parents/carers.