Miss B complained that Cyngor Gwynedd failed to properly consider her application for an extension to her alcohol licence and had not fully responded to her complaint.
The Ombudsman found that the Council had overlooked one section of Miss B’s complaint and this therefore, had not been responded to. She said this caused inconvenience and frustration for Miss B. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Miss B and provide her with an additional complaint response within 20 working days.