Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board Report Date 18/12/2024 Case Against A GP Practice in the area of Cwm Taf Morgannwg University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202406857 Outcome Early resolution Mrs X complained that the Practice had failed to respond to her email dated 24 November in respect of her concerns regarding her herniated disc diagnosis.
The Ombudsman concluded that the Practice had failed to respond to the email. The Ombudsman said this caused uncertainty, frustration, and inconvenience to Mrs X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Practice’s agreement to apologise for the oversight, delay and inconvenience caused and to provide a response to the relevant email within 3 weeks.