Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Valleys To Coast Housing Report Date 07/01/2025 Case Against Valleys To Coast Housing Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202407145 Outcome Early resolution Mr B complained that repairs had not been done to his roof, having raised the issue to Valleys to Coast Housing (“the Housing Association”). In addition to this he complained that he had not received a satisfactory response to his complaints.
The Ombudsman found that Mr B had raised numerous service requests to the Housing Association and that there were avoidable delays in dealing with his request.
The Ombudsman decided to settle the complaint without an investigation on the basis that within 1 month of issuing the decision letter the Housing Association will: a) Apologise for the delays and lack of correspondence about repairs.
b) Make repairs to stop the leak.
c) Make a payment of £300 financial redress for the avoidable delays, lack of communication and inconvenience caused.