PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution

Caerphilly County Borough Council

PSOW-202410015 · Local Government › Applications / allocations / transfer / exchanges · Decision date: 16 May 2025 · View Caerphilly County Borough Council scorecard
Staff suitability and fitness

Full Decision

Ms A complained that Caerphilly County Borough Council had failed to respond to a verbal complaint she made in August 2024 regarding housing support.

The Ombudsman decided that whilst the Council did return Ms A’s call to discuss her concerns, it was recorded as a service request rather than a complaint. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement that within 1 week it would contact Ms A to establish the terms of her complaint. Within a further 2 weeks, it would send a complaint response addressing the points agreed.

View original on PSOW (Public Servic… website

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