Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board Report Date 27/06/2025 Case Against A GP Practice in the area of Aneurin Bevan University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202501157 Outcome Early resolution Mrs X complained about the care provided to her late mother by a GP practice in the Aneurin Bevan University Health Board area.
The Ombudsman found that the GP Practice held a meeting with Mrs X to discuss her concerns; however, it had failed to provide a complaint response in line with the ‘Putting Things Right’ procedure. She said this had caused uncertainty for Mrs X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the GP Practice’s agreement to apologise to Mrs X for failing to provide a complaint response, and to issue its response within 2 weeks.