Mr A complained that the GP Practice failed to recognise or respond appropriately to his needs, leading to him being removed from the patient list.
The Ombudsman decided that the Practice had not communicated effectively with Mr A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Practice’s agreement to, within one month, consider how reasonable adjustments might be made to its appointment booking system, ensure that changes to prescribing practice are appropriately communicated and ensure all staff are aware of the process for booking interpreters.