Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : United Welsh Housing Association Report Date 19/08/2025 Case Against United Welsh Housing Association Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202501502 Outcome Early resolution Miss X complained that United Welsh Housing Association failed to resolve repairs in her home.
The Ombudsman found that Miss X complained to the Association in April 2025, however, it failed to issue a complaint response to Miss X. She said this caused uncertainty and frustration for Miss X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to, within 2 weeks, apologise and explain the delay, issue a stage 2 complaint response, and offer £100 redress for the delay and for her time and trouble in making a complaint to the Ombudsman.