Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Denbighshire County Council Report Date 13/08/2025 Case Against Denbighshire County Council Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202501762 Outcome Early resolution Mr X complained about the communal heating supply and that Denbighshire Council had undertaken recent works which resulted in additional charges.
The Ombudsman found that while the Council had provided a Freedom of Information response to Mr X, it had overlooked providing him with a formal complaint response. She said this caused uncertainty and frustration for Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 3 weeks, apologise and explain the oversight in not providing a complaint response, and to issue a Stage 2 complaint response.