Repairs and maintenance (inc improvements and alteration eg. central heating double glazing): Ateb Group Ltd Report Date 06/01/2026 Case Against Ateb Group Ltd Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202502166 Outcome Early resolution Mr A complained that a shed he had been provided with by Ateb Group Ltd, as redress for previous heating issues, had not been installed correctly and he had been unable to use it as intended.
The Ombudsman decided that there had been a failure in communication between the Housing Association and Mr A and the Housing Association had not been clear on what it could provide. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Association’s agreement that, within 1 calendar month, it would write to Mr A to apologise for the lack of clear communication and address other outstanding issues in relation to the shed.