Mr H complained that Swansea Bay University Health Board had failed to respond to the complaint made to it in September 2024.
The Ombudsman found that there had been a delay in the Health Board responding to Mr H’s complaint, which the Ombudsman said caused him frustration. The Ombudsman decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise and explain the reasons for the delay and to issue its complaint response within 6 weeks.