Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Tai Calon Community Housing Report Date 29/07/2025 Case Against Tai Calon Community Housing Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202502243 Outcome Early resolution Ms X complained that Tai Calon Community Housing failed to repair the subsiding steps outside her property.
The Ombudsman found that Ms X had complained to the Association, however, it had not received a copy of her complaint due a technical issue with its online complaint form and it was unable to recover the details. She said this caused uncertainty and frustration for Ms X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to, within 1 week, offer an apology and explanation of the technical issue that led to the complaint not being received and, within 3 weeks, issue its complaint response.