Ms A complained about the length of time it took Swansea Bay University Health Board to respond to a complaint she made to it about the care and treatment her mother, Ms B, received.
The Ombudsman decided that whilst a complaint response had been issued, this had taken a long time despite Ms A’s advocate chasing it up the response. This had caused further distress to Ms A and her mother. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that within 1 month it would make a redress payment of £125 in recognition of the distress caused.