PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution

Hywel Dda University Health Board

PSOW-202504469 · Health › Clinical treatment in hospital · Decision date: 25 November 2025 · View Hywel Dda University Health Board scorecard

Full Decision

Complaint about care and treatment provided following hysteroscopy and biopsy in March 2023 that showed endometrial atypical hyperplasia. Agreed care plan did not take place and Mrs A was diagnosed with endometrial cancer in July 2024, which resulted in a hysterectomy and removal of ovaries.

Mrs A said that the Health Board’s response did not fully address her concerns and did not address qualifying liability.

Health Board agreed to provide a response addressing concerns and to comment on qualifying liability. Written apology also to be provided.