Mr A complained that Hafod Housing Association had not finished repairs to his property he had been waiting over a year for, despite a previous early resolution reached by the Ombudsman.
The Ombudsman decided that the works had not been fully completed, and that dates Mr A had been given for the works to take place had been postponed. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Association’s agreement that within 2 weeks it would send a written apology to Mr A, inform him of the scheduled dates on which the works would take place and arrange a redress payment in the sum of £100 in recognition of the time and trouble taken in having to return to the Ombudsman.