Mr A complained that the Council had not carried out regular maintenance of the waste ground next to his property and that the Council had not provided a response to his complaint.
The Ombudsman found that the Council had not actioned a specialist report that related to the waste ground’s management. The Ombudsman also found that the Council had failed to provide a complaint response to Mr A.
Therefore, it was agreed that, within 4 weeks of the decision letter, the Council should provide a complaint response to Mr A and, within 2 months of the decision letter, coppice the appropriate trees, subject to any relevant policies and approvals.