Ms S complained that Cwm Taf Morgannwg University Health Board failed to respond to her complaint about a hospital admission which she submitted in July 2025.
The Ombudsman found that the Health Board had provided Ms S with a complaint response about other issues she had raised but it had not addressed the issues she raised in July 2025.
The Ombudsman sought and gained the Health Board’s agreement to, within 5 working days, apologise to Ms S and to provide confirmation that her complaint would be investigated in accordance with The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011.