Ms A complained that the Health Board’s complaint response failed to address all her points, lacked detail and explanation and did not inform her of the next steps regarding her treatment.
The Ombudsman found that the complaint response lacked detail. The Ombudsman said this left Ms A with many unanswered questions and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to within 30 working days issue a further complaint response addressing and explaining the points Ms A raised.