Clinical treatment in hospital: Swansea Bay University Health Board Report Date 09/03/2026 Case Against Swansea Bay University Health Board Subject Clinical treatment in hospital Case Reference Number 202509144 Outcome Early resolution Mr A complained that Swansea Bay Health Board had failed to respond to his complaint about the treatment and care his father received.
The Ombudsman found that Mr A complained to the Health Board 9 months ago and had still not received a formal complaint response. The Ombudsman considered this caused Mr A and his family unanswered questions and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue a full complaint response to Mr A which includes explaining the reasons and apologising for the delay within 4 weeks.