Planning and Building Control: Powys County Council Report Date 10/03/2026 Case Against Powys County Council Subject Planning and Building Control Case Reference Number 202509752 Outcome Early resolution Mr A complained that he had not received a Stage 2 complaint response from Powys County Council, within the defined timescales.
The Ombudsman found that a Stage 2 response had not been issued to Mr A within the timescales. The Ombudsman said this left Mr A with unanswered questions regarding his complaint to the Council. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to within 4 weeks, issue the Stage 2 complaint response, including an explanation of and apology for the delay.